Most Frequently Asked Questions In The Industry

1. Why should one choose the truck-mounted steam cleaning method for carpet cleaning?
Your carpet is the "Filter" of your home. The steam extraction is the only method that completely removes everything from your carpet. Steam extraction is the oldest method of carpet cleaning and is still the only method recommended by all carpet manufacturers today.

2. Are the Cleaning Products Safe
DirtyRugs.com uses only the most environmentally friendly products available. They meet all of the EPA standards. They are nontoxic, non-polluting, and completely biodegradable. We leave no chemical residue in your carpet.

3. What is the importance of using a deodorizer/disinfectant?
Your carpet is the "Filter" of your home. Using deodorizer disinfectants will kill all types of germs, neutralize pet odor and even kill dust mites leaving your carpet clean and odor free.

4. What can one do to protect ones carpet?
In many cases applying a carpet sealer protects the carpet and makes spot removal easier because the protector keeps the dirt on the surface of the carpet.

5. What do you recommend for a spot remover?
In most cases if the carpet has been sealed with the appropriate protectant, the spots can be easily removed by applying a mild spot remover or blotting the spot with water.

6. What Spots and Odors are considered permanent?
DirtyRugs.com has special products to remove most spots and neutralize odors. One of the most common stain and odor problems comes from indoor pets. Pet stains on most of the newer carpets can usually be removed. However, on a lot of older carpets pet stains are permanent a lot of times. Mustard is always permanent. Antique furniture stains are usually permanent. Indelible marker is permanent and some types of ink are permanent. A lot of times red stains from Kool-Aid can be removed for an additional charge.

7. How long does it take for the carpet to dry and can the wet carpet be walked on?
The carpet can be walked on immediately providing shoes with clean soles or slippers are worn. (No leather soles should be worn until the carpet is completely dry because the leather dye can run onto the carpet and cause a permanent stain).

8. Do you have a special process for cleaning Orientals?
We clean Orientals in your home saving you time and money. Dirtyrugs.com. has a special process that safely and effectively removes dirt and debris from Oriental Rugs leaving them bright and beautiful. There are some exceptions to this. There are certain stains and odors that can be permanent.

9. Do you clean upholstery?
Yes. We have a special process that we use to clean upholstery that is very effective and safe. In most cases upholstery cleans up nicely. However, there are some stains that are permanent.

10. Are We Insured?
DirtyRugs.com is fully insured

11. Are you Certified?
Yes we are IICRC Certified (Institute of Inspection Cleaning and Restoration Certified).

12.  How many times per year should I clean my carpets?
Twice per year. If you have 3 or more kids and a family that refuses to listen to you, a third time might be helpful.

13. My husband and I both work. Do you have flexible appointment times?
Yes. In fact, we have Saturday availability also.